Privacy Policy

Privacy Policy for The Harrogate Health Shop Ltd.

Effective Date: 14 October 2025

1. Who We Are

We are The Harrogate Health Shop, an independent health shop based in Harrogate, serving our community for over 40 years. Our website is hosted on Squarespace and managed by Tracey, a practicing herbalist committed to holistic wellbeing and product safety.

2. What Personal Data We Collect

We may collect the following information when you interact with our site or shop:

  • Name and contact details (e.g., email, phone)

  • Purchase history and preferences

  • Browsing data (via cookies and similar technologies)

  • Any health-related information you voluntarily share for product advice or consultations

3. How We Use Your Data

We use your data to:

  • Process orders and provide customer support

  • Send newsletters and updates (only with your consent)

  • Improve our offerings and website experience

  • Ensure product safety and regulatory compliance

  • Personalize your experience and provide tailored advice

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent (e.g., newsletter sign-up, health consultations)

  • Contract (e.g., fulfilling orders and services)

  • Legal obligation (e.g., tax and accounting requirements)

  • Legitimate interest (e.g., improving services and website functionality)

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. For example, purchase data is kept for tax and accounting purposes for [specify period, e.g., 6 years].

6. Sharing Your Data

We do not sell your data. We may share it with:

  • Trusted service providers (e.g., payment processors, Squarespace, email marketing services) who process data on our behalf under strict confidentiality agreements

  • Regulatory bodies or law enforcement if required by law

7. International Data Transfers

Your data may be transferred to and stored in countries outside the UK or EEA where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

8. Your Rights

You have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent at any time where processing is based on consent

  • Object to or restrict certain processing activities

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyse site usage, and support marketing efforts. You can manage your cookie preferences through your browser settings. For detailed information, please see our Cookie Policy [link if applicable].

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, loss, or misuse.

11. Automated Decision-Making

We do not use automated decision-making or profiling that significantly affects you.

12. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date.

13. Contact Us

For privacy concerns or to exercise your data rights, contact Tracey at tracey@theharrogatehealthshop.com